Choose the Custom installation option and check all the boxes in the custom install options windows.
Run the setup file and follow the instructions which appear on screen. Download the latest NVIDIA driver for your computer from here. When you’re prompted to restart your computer to apply these changes, click Restart. Under Boot options, uncheck Safe boot then click OK. When System Configuration opens, click the Boot tab. This will remove the adapter from the list and uninstall the driver. Click “OK” when prompted to uninstall the device. Right click on the Nvidia adapter you want to uninstall and select “Uninstall”. This will list all network adapters that the machine has installed. Type “devmgmt.msc” in the run box and click the OK button which should open the Device Manager Window. Select Run, the Run dialog box will appear. 
You should be able to see the NVIDIA folder right there. Go to your local hard disk by clicking on This PC then Local Disk C.When you’re prompted to restart your computer to apply these changes, click Restart then you will boot into Safe Mode.Under Boot options, check Safe boot then click OK.
Then the System Configurations will open.
Press Win+R ( Windows logo key and R key) at the same time to invoke the Run box. If you have an NVIDIA graphics card then follow the steps listed below. You will need to make sure that you are using the latest graphics driver in your computer. One of the most common reasons as to why the game will not launch is because you are using an outdated graphics driver. Find lastCrash.txt and lastException.txt files and delete them.Ĭheck if the Sims 4 will not run issue still occurs. Go to the C:\Users\YOU\Documents\Electronic Arts\The Sims 4 folder. The lastcrash.txt files are generated when the game crashes and are used to diagnose crashes happening on the user’s computer. When this error occurs, the game will not crash, it just means something unexpected has happened during gameplay. The lastexception.txt files are created when the gameplay code has an error. The first thing that you should do in this case is to delete two files namely the lastCrash.txt and lastException.txt files. Delete crash report files from Sims 4 folder Listed below are the recommended troubleshooting steps you need to do to fix this problem. There are several factors that can cause this particular problem ranging from a corrupt game file to an issue with the graphics driver. This action refreshes the operating system and removes any corrupt temporary data that could be causing the problem. What to do when Sims 4 won’t launch in Windows 10īefore performing any of the recommended troubleshooting steps listed below it’s best to restart your computer first.
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